Complete Auto

Virginia Moore 6 months ago

After getting an oil change and finding out I had a leak I took my car to complete auto repair store #2 on 50th St. Joe was the guy that helped me. He quoted me a price initially for part and labor to fix the oil leak, once the work was started they came across other things that needed to be fixed. Joe contacted me and let me come in to see what the other repairs would be and the cost added. I agreed to getting everything fixed, whereas the price I was originally expecting to pay tripled I exceeded my budget. I then found out I had an extended warranty that could possibly help pay for my vehicle repairs. I contacted Joe informing him about this and at the time my car was ready for pick. Joe did inform me that my warranty should have been mentioned before repairs got started due to the process of how everything works, however he did inform me that we could still give it a try. I got the paperwork emailed to Joe and he went out of his way to contact my warranty company right away providing them with all information they needed and asked for. The same exact day hours later Joe called and told me I was blessed enough to get majority of the cost for my vehicle repairs paid through my ex

Alex Boland 7 months ago

I was dealing with problems shifting into drive, and Complete Auto quickly looked at my car. Everyone was kind, informative, and understanding. Turned out to be the transmission needing to be replaced, which no one ever wants to hear. Joe was more than willing to help me get in contact with the warranty company. Joe also kept me updated throughout the whole process. I will definitely be bringing my car back here for repairs.

Timothy Brown Edited 9 months ago

My daughter is a Texas Tech student and had a check engine light on her Nissan Frontier. Preliminary diagnosis from Auto Zone was a bad cam shaft position sensor. She called Complete Auto Repair and spoke with Greg who told her they would have to do their own diagnostic and if it indeed required replacement of the cam shaft position sensor the ball park repair cost was $400. Although they said they would have to do their own diagnostic, it was not apparent to my daughter that the diagnostic labor charges would be in addition to the repair cost. She dropped off the car at the 50th street location and after a few hours was contacted by the service advisor Dave and told that the initial diagnosis was correct; however, the repair cost to replace one sensor including diagnostic fee would be $750. The reasons given for the higher cost were that they only replace parts with genuine Nissan parts - a fact that was not disclosed earlier - and there was no credit for the diagnostic fee against the repair. The repair quote was for a single passenger side position sensor replacement and included one hour of labor for the installation and one hour of labor for the diagnostic. After the fact, I

Scott Mayo a year ago

I had the unfortunate situation of driving my truck from Dallas to Lubbock only to have my piston blow out when I got in town. A few locals recommended Complete Auto Repair, so without knowing anything else, I dropped it off there and was helped by Joe. He was excellent with communication, empathy, and did an honest engine rebuild with his team. Although it was expensive, everything was transparent and with my consent before moving forward. The empathy was when they understood I was from out of town and couldn't hang around long, so they made sure to get it done fast, prioritized my vehicle, and now everything runs perfectly. I'd recommend them for sure and just ask for Joe!

Keaira Harris a year ago

I had original went in to get my key fob programmed that’s all. This is the worst place to go first off the mechanic didn’t know how to start my car which after he tried so many times the steering wheel and brake locked. Then the guy tells me I need to buy another key for him to program my original key. After all of that he tells me the key frequency can’t connect which he said it was working before. Highly don’t recommend for any key or key fob services. And it’s high priced for no guarantees on services.